Everything in One Place: Shock Doctor Launches Digital Information Portal for Consumers
Shock Doctor, the global leader in mouthguard technology, has launched a centralized online Information Portal to support end users with education, product guidance, and after-sales service. Designed to reduce in-store questions and ensure proper product use, the platform gives retailers a powerful new tool to support sell-through and customer satisfaction.
A One-Stop Resource for Shock Doctor Customers
The Information Portal brings together everything consumers need to understand, fit, and register their mouthguards — all in one place.
The platform includes:
- Dental warranty registration (up to $50,000 in coverage)
- Fitting instruction videos
- Instruction manuals
- Product compliance documentation
All resources are presented in multiple languages, with a user-friendly interface designed for quick access on mobile or desktop.
Improving the Customer Experience
Shock Doctor’s goal is to ensure that every customer uses their product correctly and confidently, especially when it comes to mouthguard fitting and warranty activation. By providing easy access to educational tools and documentation, the portal helps reduce confusion, prevent product misuse, and lower the number of questions that store staff need to handle post-sale.
“The Information Portal is designed to give end users everything they need to get the most out of their Shock Doctor product,” says Chris Lord, Brand Manager of Shock Doctor at United Sports Brands Europe. “For retailers, this means fewer follow-up questions and better product satisfaction overall.”
Linked Directly from Product Packaging
QR codes printed on Shock Doctor’s new packaging and brochure now guide customers straight to the portal, ensuring the information is accessible at the exact moment they need it.
Supporting Sell-Through
For retailers, the Information Portal is a strong value-add. It reinforces Shock Doctor’s reputation for service and safety, helps consumers get a better fit, and makes the overall buying experience more complete. By handling education digitally, the brand also reduces pressure on staff and enhances post-purchase confidence, which can translate into repeat sales and stronger brand loyalty.
Interested in bringing this setup to your store? Get in touch with Shock Doctor directly.
Contact Shock Doctor 🡪
