Trends & Features

The Import Services port-centric model is optimum for the new world of retail logistics

Import Services has been operational for over 30 years, during which time we have developed a portcentric warehousing and distribution business in
Southampton and London,, with sports and leisure companies as a key business sector, importing products and supplying major, multiple and Independent retailers across the UK and Continental Europe.

The Import Services port-centric model is optimum for the new world of retail logistics.Customers, irrespective of size and scale, are all ordering
little and often. This means risk and cost of supply is increasing.Therefore, supply chains need to be flexible and capable of managing multiple routes to market efficiently.

Port-centric retail logistics with Import Services is the answer. Moving product from the container ship to our distribution centres swiftly is the first step. While other 3PLs are trying to collect a container and truck this miles inland, we have already received products and started processing them to meet back orders and retailers’ launch dates.

In fact, the benefits of using Import Services also comprise the following:

Port-centric and market-centric retail logistics
Web-enabled IT to track POs, inbound shipping, orders, stock, delivery + PODs 24/7
3PL & Cross Docking
Bonded Warehousing for UK / Continental European distribution
Quality control services
Eco-friendly Supply Chain
Custom Freight Simplified Process
Pay as you go transactional pricing

It is from these core services that we have evolved and developed our logistics offering throughout the years.IT, for example, has been an on-going evolution and key to this has been investment in our systems, to not only move with the times but also gain advantage by looking to the future and being ahead. Information flow is now central to the new world of retail logistics and we have recognised this by providing exactly what our clients need to know, 24/7.

Improving our clients’ ability to access, monitor and download information on their supply chain, in real time, is where we differentiate ourselves as a specialist retail logistics company. This is not easy, as retailing becomes ever more complex, and all vested parties seek to interconnect with a myriad of expanding network formats, which are constantly evolving and naturally challenging.

However IT development is a necessary vanguard of successful retail logistics.We endeavour to drive quality in all activities, including staff recruitment, training, dockside facilities and innovative equipment. We are Investors in People and have Authorised Economic Operator (AEO) accreditation, which is awarded to
businesses in the international supply chain, which have proved themselves HMRC trustworthy in terms of safe and securebusiness process.

Client service for all our teams is of prime importance and to achieve this in a dynamic and expanding business requires listening carefully to external feedback, some introspection and deliberate action to invest in training and talent for improvement. To ensure we stay ahead of the competition and continue to attract and retain the best quality staff, we have developed our own training centre of excellence for our teams to promote and achieve necessary accreditation in equipment
handling, vocational, systems and academic qualifications.

These key elements discussed above combine to evolve the Import Services offering and guarantee we are the futureof logistics.

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